FAQS
Strict Maximum Capacity & Extra Pax Surcharge
- Please refer to our COVID Guidelines
- For current COVID Restrictions and Policies – Please refer to COVID POLICIES
Large space ideal for special occasions like Debut, Birthday, Wedding Anniversaries or Team buildings
Strict Maximum Capacity & Extra Pax Surcharge
Maximum allowable capacity WEEKDAYS: 10-15Pax (Additional up to 20Pax)
Maximum allowable capacity WEEKENDS: 20-25 Pax (Additional up to 10Pax)
Additional Charges beyond the Villa Capacity is Php200/Pax
- Head count applies to everyone that enter and stays into the resort regardless of whether they are staying for the duration of use
- Only pre-registered guests are allowed to enter the property
- Maximum allowable capacity depends on the Villa of your choice
- Additional charges applies beyond maximum # of pax
No fees for kids age 1 and below. Please contact our booking office if you have further questions.
Please refer to Food & Beverage Policy
Our resort does not have a restaurant where you can order food. However, there are Stores located outside the resort
Please bring your own personal use:
Blanket, Towel, Soap, Shampoo and Utensils (Dining/Cooking)
However you can rent pots, pans, and utensils
(Please ask our Booking Staff before check in)
Parking Capacity is strictly up to two (2) cars ONLY in each resort
Our resort curfew time in the evening is 9PM
Videoke and extensive sound is strictly prohibited during curfew hours as guidelines from our Subdivision HOA (Home Owners Association) and neighbouring areas
PWD and Senior Citizen, Minor age
1) We do have some Villa that can accommodate PWD and Senior Citizen.
Please contact our booking office for details.”
2) No fees for kids age one (1) and below. Please contact our booking office if you have further questions.
For Age Restrictions during this Pandemic, please refer to link below:
For current COVID Restrictions and Policies – Please refer to COVID POLICIES
For Event styling, Balloon installation is NOT allowed unless it is standalone (centerpieces and standalone decors)
Use of Tape of any kind (scotch tape, double-sided, masking tape etc.) is not allowed to be sticked on any of our walls. Decors/Tarps can be tied to our I-Beams with strings
All decor should also be removed by the guest before check out. Any damage incurred will be charged accordingly.
Property Damage charge starts at Php1,000
Extra Guest which depends on the Capacity of the Villa
Extra Pax @ Php200 Each via Online Payment
Extra Pax @ Php500 Each if via on Site Payment
– Strictly up to the maximum capacity of the villa of preferred choice
– Head count upon check in
– Proof of payment required upon check in
We require payment of extra pax to be Paid Online up to the maximum capacity of the Villa of your choice
| PET Friendly Policy |
Our private resort is a pet-friendly resort. If you are bringing your family pet with you, there is a minimal of Php100.00/Pet
Pet Surcharge fees – see other extra charges below for Pet policy
PET OWNER REMINDERS BELOW:
1) Only one small dog / cat allowed
2) Pets are allowed in some areas of the villa such as Main floor, 2nd floor and hallways
Pets are NOT allowed inside the Room and in the swimming pool
3) Php1,500.00 Fee use of pool
Applies If pet owner(s) allowed their pets to use the pool, for an extra surcharge fee for cleaning which cover the cost of draining the pool before check-out time; cover enough extra disinfection of the pool as courtesy to our next guest
We strictly prohibit pet in the pool and surrounding area
4) Php300.00 Excessive clean-up fee
Please clean up after your pet mess
Fee applies if your pet’s pee, poop, and food are left on the floor
5) Php1,000.00 as penalty for breaking the pet policy
There is an additional deep-cleaning fee and We charge the Guest for damages and abuse of the property
| Our Private Resort does not provide personal use mentioned below |
| Please bring your own personal use |
| Blanket, Towel, Soap, Shampoo, Utensils (Dining/Cooking) and Charcoal |
| However you can rent pots, pans, and utensils Please ask our Booking Staff before check in |
| Early Check in and Extended Hours Policy |
| Php 500.00 per hour charges for early check in and extended hour (depending on availability) |
| Ocular Visit Hours Policy |
| Between 6am-8am and 6pm to 8pm (Depending on availability) |
| Please contact our booking office for ocular visit to accommodate your request |
For current COVID Restrictions and Policies – Please refer to COVID POLICIES
For Age Restrictions during this Pandemic, please refer to link below:
For current COVID Restrictions and Policies – Please refer to COVID POLICIES
Please refer to this link: Booking Policy
| Re-Booking and Refund Policy |
| For re-booking and Refund please refer to our Terms and Conditions You will also receive in the email once you have a confirmed booking. |
| Security deposit Policy |
| We require a refundable security deposit of Php1,000 CASH prior to check in time. This will cover for any damages that may incurred at inside the villa including pool area Property Damage charge starts at Php1,000 This Php1,000 (One Thousand) CASH will be returned after inspection was completed and NO damages or missing items in the resort upon check out time |
| Extra Guest which depends on the Capacity of the Villa |
| Extra Pax @ Php200 Each via Online Payment |
| Extra Pax @ Php500 Each if via On-Site Payment |
| – Strictly up to the maximum capacity of the villa of preferred choice |
| – Head count upon check in |
| – Proof of payment required upon check in |
| We require payment of extra pax to be paid online up to the maximum capacity of the villa of your choice |
How to bookOnce you decide for a particular date and booked a selected date, it is deemed ON HOLD or “TENTATIVE ” reservation This Tentative Reservation or Pencil Book will be “ON HOLD” for only 24 hours period Deposit Payment is required within the 24 hours timeline Full Payment is required at least three (3) days before Check-In Date Payment should be made via our acceptable mode of payment transfer (See Mode of Payment below) You will receive an email confirming your tentative booking with instructions on how to send your payment
Mode of Payment Acceptable Mode of Payment Deposit or Full PaymentYou may book and choose to pay; 2. Full Payment is considered CONFIRMED booking
Partial Payment of 50% deposit should be made within 24 hours timeframe Full payment is required to be completed three (3) days before your check in date (s) Failure to comply will forfeit the reserved spot and a Cancellation Fee applies. Expect an email regarding the status of your reservation and applicable charges 3-5 days before the check in date (s) |
Our BOOKING OFFICE is OPEN from
8AM – 1AM WEEKDAYS
7AM – 1AM WEEKENDS
24 HOURS on FB MESSENGER
Reach us @ the numbers below:
Globe Landline #: 2-7356-5123
Globe Cell #: 0977-697-5976
Smart Cell #: 0961-881-7497
Email: inquiry@cranstonresort.com