AMENITIES & INCLUSIONS

ADULT POOL AND KIDDIE POOL SIDE                                 

Adult Pool – 4.0 meters Wide x 6.0 meters Long (4-5 Feet Depth)                                           

Kiddie Pool - 2.5 meters Wide x 4.0 meters Long (2 Feet Depth)                                                                                                                

KITCHEN AREA

Space where guests can cook their own meals.

One (1) LG 24 Cu Ft Door-in-Door Refrigerator

One (1) Whirlpool Double Motor Range Hood

One (1) Whirlpool 25Liter Digital Microwave

One (1) set cooking basics pots and pans, etc.

One (1) Toshiba Gas Oven and Gas Grill

One (1) Hot Water Kettle

One (1) Rice Cooker

One (1) Toshiba Bottom Load Dispenser with 1-18Liters bottled water. 

LIVING AREA

One (1) sala set with center table.

One (1) LG 65" SMART HDTV with Wi-Fi connections and FREE Netflix

One (1) Kevler Sound System (Videoke Sytem)

One (1) LG 2.5HP AC split-type ductless system

One (1) Ceiling Fan

One (1) Bathroom and Shower

Lorex Security cameras on property

Lorex CCTV at common areas

Fire extinguisher

First aid kit

Free Wifi Complimentary

Videoke Usage:  Daytime: Allowed for the entire session, from 8:00AM to 6:00PM

Nighttime: Up until 9:00PM Weekdays and 10:00PM Weekends

MAIN FLOOR FAMILY ROOM

Two (2) King size bed, Capacity of 6-8 Persons c/w bedsheets, linens, and pillows

One (1) LG 55” NANO with Netflex with Wi-Fi connections and FREE Netflix

One (1) set closet table.

One (1) LG 2.0HP AC split-type ductless system

One (1) standing glass mirror.

One (1) Bathroom and Shower

MAIN FLOOR GUEST ROOM

Two (2) Queen size double deck bed, Capacity of 8-12 Persons c/w bedsheets, linens, and pillows

One (1) LG 1.5HP AC split-type ductless system

One (1) Bathroom and Shower

DINING AREA / OPEN SPACE AT BACK AREA

One (1) Long table and 10 chairs – Dining Area

One (1) Mini Bar table and 2 chairs- Dining Area

One (1) Outdoor patio swing chair – Dining Area

One (1) table and 6 chairs – Open Space Area

POOL AREA                                                                         

One (1) Barbecue Grill

One (1) Pool Lounge Chair

PARKING SPOT                          

Parking Capacity is Strictly up to two (2) vehicles allotted for each Guest.                                                   

ITEMS NOT PROVIDED                            

Please bring your own personal use for the following.                                               

* Panasonic 6K Water Heater (Shower Room)

* Hair Dryer

* Dress Hanger

* Iron and Boards

* Pool Heating Equipment

* Dishes and Silverware

* Bowl, Plates, Cups, etc.

* Bread Toaster

* Blanket and Towel                                                                                           

* Soap and Shampoo                                         

* Charcoal usage for barbeque                                                                

Note: NO Corkage Fee impose at the resort, however, please feel free to clean otherwise penalty of Php500 apply                                  

Please feel free to ask our Booking Staff before check-in.         

BOOKING POLICY

1. First Pay, First Book Basis
2. No Pencil Booking
3. 50% Downpayment required to secure reservation.
4. Reserved dates are considered final. Non-refundable. No re-booking.
5. No Show, No Refund (Applies to 1 or more reservation or booking) – Booking is considered Sold and Forfeited
6. Security Deposit or Damage Deposit - required at the point of sale and/or time of reservation.
7. Rates depends on peak season and low season (Please refer to Rate Policy)
8. Completed Reservation Slip to be Filled-Up
   • Primary Guest Name, Villa of Choice, Session Am/Pm, Target Booking Date, Number of Guests, Contact Number.
9. Availability of villa(s) may range between 7days to 14days, we require advance booking for guest to reserve the desired dates.
   • We cannot guarantee availability without the required down payment or deposit.
10. Primary Guest name with at least 1 valid ID is required to sign in the Lease Agreement
11. Principal Guest, who contact and made the reservation date to our booking staff via FB Page is required to sign in the Lease Agreement and will be responsible and liable as herein written in this legal document(s)
12. An Authorized Guest Representative is required and must be provided in this agreement.
    This is the appointed secondary contact, in the absence of the Principal Guest at the time of check-in and is also held liable in this agreement prior to check-in.
13. Guest List includes names and age are mandatory.
14. Number of Guests is strictly within the villa(s) capacity as stated in Standard Resort capacity.

SHORT TERM / LONG TERM / STAYCATION

1. Our Villa (s) prioritize guest looking for Long Term staycation, from One Month, One Week, or 22 Hours Priority
2. 10 Hours Stay, depends on availability, and can be moved on similar unit depending on unexpected circumstances.
3. Walk-Ins are welcome depending on availability. Standard Package rate applies.

BOOKING / RE-BOOKING POLICY

1. Same Day Booking:
   • Full Payment is required, No Refund, No Cancellation
   • Re-Booking allowed - No Penalty
   • (One time Re-booking with rate difference applies)

2. Within 24hrs Booking Period – Considered SOLD
   • 50% Deposit is required, No Refund, No Cancellation
   • Re-Booking allowed; Full Payment required – No Penalties
   • (One time Re-booking with rate difference applies)

3. If Within 1 to 7 Days Booking Period from the reserved date – Considered SOLD
   • No refund, No Cancellation
   • No Re-Booking (Deposit is Forfeited)

4. If more than 7 days Booking Period from reserved date – Considered SOLD
   • 50% deposit is required, No Refund, No Cancellation
   • Re-Booking allowed; Full Payment required – With Penalty
   • 10hrs Php1,000 Per Session - (i.e., 22 hrs Php2,000, 32 hrs Php3,000)

REFUNDABLE SECURITY DEPOSIT POLICY

1. Refundable once determined cleared and without damages in the villa(s)
2. Refund will be turn over after a Walk-Through Check list has been signed by assigned staff and signatures are required on a check-in/check-out list.
3. Any Lost and or Damages to the Villa - Personal property or within the property in either way caused damage(s) will be deducted based on the existing market price, damaged fees or charges applies.

UPGRADE, DOWNGRADE, EXTENSION, EARLY CHECK IN / EARLY CHECK OUT POLICY

1. Upgrade
   • If the Primary Guest and its authorized visitor(s) have a sudden change of preference to a higher rate Villa/Resort, and or higher rate session will require to pay difference and penalty fee applies.
2. Downgrade
   • If the Primary Guest and its authorized visitor(s) have a sudden change of preference to a lower rate Villa/Resort, and or lower rate session.
   • No Refund from a higher rate /higher session villa to lower rate/lower session villa.
   • Stated in Booking/Re-Booking Policy applies. - Clause #11 Penalty Fee applies.
3. Extension hours – Exceed 15 mins – will automatically charge.
   • Maximum Extension – 1 hour to 4 hours only – depending on availability.
   • Cranston Residence Resort - Php1,000.00/15 mins to 1 hour
   • This is to cover the cost of extra labor/extra staff/extra on-call that requires to complete the full cleaning capacity of the facility, in courtesy and on time for the next incoming guest as we only allot a protocol of full 2 hours thorough cleaning, disinfecting and full walk-in inspection of the resort premises.
4. Early check in - 1 hours to 4 hours Maximum - Early check-in, depending on availability.
   • Cranston Residence Resort - Php1,000.00/hour
5. Early Check Out/ Cancellation – Check-Out of 1 hour or more
   • The resort and its Management cannot provide discount.
   • If Guest opted an early check out, or CANCEL their stay, the Full Payment will be forfeited and considered SOLD.
6. Revised Booking Slip Required
   • Booking Staff and or Resort Management must be informed by clear writing by the Primary Guest or its’ authorized visitor(s) as early as at the time of check in or at least 2 hours before the check out.
   • Resort /Villa Booking staff will only be confirmed by signing in writing as proof if the resort may accommodate or allow the primary guests request.
7. Upgrade, Downgrade, Extension Payment - must be settled at the time of request.

STANDARD CHECK IN, CHECK OUT, RESORT CAPACITY

1. Daytime Hours– 8:00AM to 6:00PM and Overnight Hours 8:00PM to 6:00AM

         22 Hours – Morning Check-In 8:00AM to 6:00AM and Overnight Check-In 8:00PM to 6:00PM

Cranston Residence Resort Package

• Weekdays (Mon-Thu) – 5-10Pax, Excess pax at Php300 per pax, strictly up to 20pax villa capacity
• Weekends (Fri-Sun) – 10-15Pax, Excess pax at Php300 per pax, strictly up to 20pax villa capacity

2. Standard Check-In / Check-Out Policy – Strictly stated in the guest Booking Slip and Lease Agreement. Guest should be aware of their check-in and check-out time.
3. Mandatory Protocol 2 Hours Cleaning Time – No guest is/are allowed for early check-in unless time permitted.
4. Requested Early Check-In – Depending on availability, mandatory Fees Apply as stated in the booking policy
5. Maximum Capacity – For safety of our guest, we adhere strictly to allowable minimum /maximum Resort Capacity only.
   • Any undeclared guest/visitor not listed in the guest list, will result to penalties/fine and will be held liable to the Barangay Officials randomly roaming around the area for over capacity.
6. Stampede or any unforeseen event caused by Primary Guest negligence inside the resort, will be the Primary Guest responsibility and not the Resort Staff and its Management.

CHECK IN POLICY

1. No Full Payment, No Entry Policy within the resort premises
2. Primary Guest – only Primary Guest is required to check in and present an ID, and settle the complete payment, including Security Deposit and all other Applicable Fees or Additional Fees avail by the guest, agreed, and signed in the Lease Agreement as well as Booking Slip and walk through Check List
3. Authorize Representative will act on behalf and of the same requirement as Primary Guest mentioned above.
4. Listed Guest Entry – Only listed in the Guest List, is/are allowed to enter.
5. Walk-Through Check List – A mandatory Walk-Through Checklist must be completed with the Primary Guest with the assigned resort staff before entering the resort premises. Otherwise, a letter of Authorize Representative is required in the absence of the Principal Guest.
6. Additional Fees - These accounts will be settled at our kiosk office.

CHECK OUT POLICY

1. Primary Guest and Resort Staff will Walk-Through the Check List once all the guest(s) are already out and must sign the said document(s)
2. Any Lost and or Damages to the Villa, Personal property or within the property in either way caused damage(s) will be deducted based on the existing market price, damaged fees or charges applies.

CANCELLATION, TERMINATION, REVOKED POLICY

1. No Show – Means cancellation of stay and No Refund of payment.
2. Early Check Out - Considered sold and forfeiture of payments.
3. Damages Caused by Guest – Management reserves the right to terminate, revoked and forfeit the payment once the guest breaks the rules or Agreement.
4. Unexpected Events – Reasonable grounds, death, sickness, etc. can only be eligible for re-booking otherwise will be deemed sold/forfeited.
   • Consideration applies only for primary guest booked with family members.
   • This Does Not Apply if anything happened to the Primary Guest colleague(s)/visitor(s)/guest(s)/companion(s) or friend(s) listed in the guest list.
   • The Primary Guest will be required to present a legitimate doctors’ certificate, hospital /medical certificate, and barangay clearance on pursue of legal action.
5. Force Majeure, Storm Cancellation - Announcement made and /or forecasted via PAG-ASA website/ TV platform, at least 3 days prior to booking dates – are strictly considered signal no.2 and no.3 can be cancelled.
   • Please refer to: PAG-ASA website 3 days before your travel dates - https://www.pagasa.dost.gov.ph/weather
6. Management Cancellation Rights - Management reserves the right to apply the proper action which depends on reasonable ground, circumstances and/or availability of the villa(s)
7. For unforeseen circumstances such as Power Failure - Discount or Extend Hours may offer in lieu of the non-power hours. To be determine based on actual situation that occur.

PET POLICY

1. Cranston Residence Resort (CRR) – 1 Small Pet Php500/pups
2. Must always haves 100% diaper and 100% inside the cage that has been provided by the Resort Management.
3. Strictly not allowed inside or within pool areas, inside bedrooms, within function hall, living room and kitchen area
4. Small breeds only allowed at CRR villas - such as Chihuahua, Shi Tzu, Poodle, Pomeranian, Maltese dog, etc. https://www.101dogbreeds.com/size/small-dogs
5. Penalty / Violation Of The Above is Php1,500 to 2,500 – As a courtesy to our next guest these fees will cover cost of surcharge fee for extra cleaning, pool water discharge/ replaced, extra disinfection, cleaning pet mess, pet smell, flee, cause of allergies to other guest, as well as next guest dis-gusto or complaints and other applicable fees that can cause damage(s) for our property / resort premises.
6. Pet use of Pool by intent or accident a Penalty of Php3,000
7. Any violation by pet Owner, which may lead to any / all damages, loss, or resort property may lead to Legal Action by Resort Owner and its’ Management as whatever deemed necessary.

DAMAGE / THEFT OR LOSS OF RESORT PROPERTY

1. Principal Guests and their party are liable for all damages within the resort property / premises whether by deliberate, negligent and/or reckless acts at the time of their stay at the resort.
2. The Management and Owner reserve the right to retain the guest Deposit and any other personal information and or credit card details presented upon check in or registration at our kiosk office.
3. Damages Must Be Paid in Full Amount - Guest is required to replaced or pay in full amount, of current market value, and which is reasonable to replace the resort property as deemed appropriate and necessary for the compensation of expenses incurred by the guest as result of the aforesaid acts. 
4. Other Property Damages “Must Be” Paid in Full - Including missing items, smoking fee, cleaning fee, guest compensation and the like.
5. Incomplete Rooms and Area – Guest Rooms, Living Room, Kitchen, Extra Room, Swimming Pool - If found in violation, in-complete, disorder, disarray and/or “trashed” including pet policy violation, and or pool policy violation will be subject to maintenance deep cleaning fees, administration fees, third party fees, and other reasonable expenses that may arise from the circumstances.
6. Damages After Check Out – Should any damages come to the light after guest checked out, the Resort Reserves the Right to Chase, Charge, the guest his or her credit card, or request the guest for payment by resort staff via calling or messaging directly for expenses incurred resulting from such damage, including without limitation, all property damages and all the above mentioned.
7. Legal Action – Resort owner reserves the right to file the Legal Action for all Violations as deemed lawful and necessary.
8. CCTV footage is one of the many reasons at the resort for any damage / theft or loss as evidence if this incident may occur.
9. For request of CCTV footage, Cranston Management will require a written request letter from the Primary Guest and the Management, and its Staff are not liable for any illegal usage or purposes.

LIABILITY, INDEMNIFICATION AND HOLD HARMLESS

1. Cranston and its Management shall have No Liability to primary guest and its parties, persons invited by Primary Guest, invited visitors, invited resort staff, invited outsiders, where the resort management is not informed, unknowingly admitted inside the resort premises, and that may have resulted for any special, indirect and/or consequential loss, theft, or damage(s) inside the resort premises. 
2. Principal Guest shall Indemnify Cranston Resort and Hold Harmless against any and all Liabilities and Claims, Proceedings or Damages arising from the guest’s stay, function or acts, as well as of the persons invited by the principal guest, visitors, employees, or sub-contractors, or any unexpected outsiders permitted by the principal guest, in which is Not Permissible by the resort.
3. In-Appropriate Use of Facilities - While guests may use our resort facilities at their own risk, Cranston Resort and its management shall not be liable or responsible for any claim, loss or any damages including harm and even including death resulting from In-Appropriate Use of the resort facilities, and or even admitting outsiders, or undeclared guest, unknown/uninformed to the Management and its staff.
4. Unauthorized Outsiders.
   • Outsiders / Undeclared in Guest List - are not permitted within the resort premises. Only guest(s)/visitor(s) listed at the time of check in will be allowed inside the resort premises.
   • Cranston Resort and its’ Management will NOT be held Liable - In the event of any claim, lost, or any damages including any harm and even including death that may arise within the resort during the guest stay that resulted from aforesaid act.
5. Primary Guest shall Hold Liable – Children should be always accompanied by an adult at all times especially in the pool area.
6. Cranston Resort shall not be liable for any injury or loss of lives of Guest during their course of stay. First Aid Kits is always available.
7. Cranston Resort has the right to Pre-Terminate your stay if any of the above conditions are violated by Guest and for any extreme misuse and abuse of the lease in the resort.

OTHERS – (SMOKING, CITY RULES, PARKING, GARBAGE BIN, PROHIBITED ACTIVITIES, ETC.)

1. A copy of Lease Agreement will be sent through email and must be signed and provide the office a copy including the deposit slip transactions.
2. Smoking is NOT allowed inside the villa(s). A designated smoking area has been provided near in the parking Using Vaping or Electronic Cigarettes may allow outside the villa(s) family, guest and living room area.
3. Always abide with City Rules and Ordinances to avoid the proper authorities to Pre-Terminate your stay at the Resort.
4. All kind of loud music and any form of noise pollution are prohibited especially after midnig
   • Videoke Operation from Saturday and Sunday in until 10:00 PM only; Monday to Friday is from 8:00AM to 9:00PM only Turn off / tone down every possible noise that may disturb the peace and tranquility in the immediate vicinity.
   • Per City of Antipolo Ordinance #2011-467 and #2020-964
   • Night Tour Guest may be able to bring small blue-tooth speaker so that you have still sounds while the videoke is
   • Guest is encouraged to observe the noise pollution to avoid any disciplinary action from the local barangay official (tanod) and to avoid confiscating all related equipment that create such loud noise in the resort vicinity area.
5. As per City Ordinance, Rules and Regulations for PARKING, Cranston Resort shall only provide 2 parking slot per Guest's. The Management will not be liable for a deemed illegally parked that can be subject to towing or clamping.
6. Garbage bins are available inside the resort. The City of Antipolo is part of the YES GREEN ACTIVITY and we would like you to cooperate and do the segregation of your garbage and know where to throw them.
7. Firearms or any other deadly weapons, prohibited activities such as hazing, vandalism, drunkenness, loud, shows and use of illegal drugs are strictly not
8. All indecent activities such as pornography, Obscene act, sexual, child trafficking, sex trafficking, gambling, drug exchange, drug use, hazing, fraternities in all ages, are illegal or against the law so is strictly not permitted inside the resor
9. All Guest is required to take a shower first before Deeping into the Shower area located nearby the pool location.
10. All Guests must have on proper swimming att Any colored or other absorbent materials such as cotton is not allowed since it can be bled into the pool, affecting water chemistry and balance and cause fibers to clog filters.
11. If any chance for your Lost and Found, please call the resorts office immedia The resort will keep the guests lost and found for 30 days or not later than 60 days, and if not claimed the resort have the right to dispose the item.
12. The lessor can provide the City Disaster Risk Reduction Management Office (CDRRMO) certified lifeguards at pool premises, if require

INCLUSIONS/EXCLUSION

INCLUSIONS

EXCLUSIONS

ADDITONAL CHARGES – FOR 10 TO 22 HOURS SESSION

KITCHEN UTENSILS – FREE OF CHARGE

Note: All Utensils must be returned clean and complete. 

Otherwise, a charge of PHP 500.00 will be deducted to deposit fees to compensate for Cleaning Fee 

Lost, damage or altered item will be charge on market value as shown below.